I initially contacted Mulberry Dragonfly looking for resource and support to deliver a training project with tight timescales. Charlotte demonstrated flexibility in taking on the role and delivering effectively within timescales. Her wealth of knowledge and experience in organisational change coupled with strong delivery skills ensured the project was successful.
I was able to rely on Charlotte totally, she was easy to work with and gave me confidence that the sessions would go as planned and be well received. Feedback from the client was excellent and both myself and the client already have plans to work with Charlotte again.
Mulberry Dragonfly have supported Formica Group (Europe) with two activities to date; a learning delivery project and a piece of design work. These were both delivered to a high standard and as a result I would have no hesitation in recommending them for design, training and facilitation assignments.
Despite manufacturing being an unfamiliar industry, Charlotte’s approach was to seek to understand the business, its drivers, priorities, challenges, people and culture before developing and delivering a solution. This technique engaged the stakeholders and she was seen as an insightful and credible extension of the organisation because her preparation was so thorough.
European Learning & Development, Formica Group (Europe)
Mulberry Dragonfly provided a training session relating to change management and how people approach change which was exceptionally well delivered and received by the team of middle managers that attended. Charlotte Angus was engaging, energetic and her knowledge and enthusiasm in the subject area shone through. The activities that the team were requested to do were interesting, relevant and fun and I received a lot of positive feedback about the session. I would certainly use Mulberry Dragonfly again..
Charlotte at Mulberry Dragonfly recently facilitated a team development session for my whole patch. This was for over 40 of my front line workers and the purpose was to review our progress and celebrate our success as a team. It was the first time we had ever been together as a team so it was important that the day was productive and value adding given that I had taken my whole operational team away from the business.
From the beginning of the planning I knew Charlotte was the right choice, she was methodical and really listened to what I wanted, even though at times I couldn’t quite articulate it she managed to pull a plan together which captured everything I wanted. She took all of the stress out of the day and planned everything, including visiting the venue before hand to ensure we could fit in. The day was brilliant, the amount of work and prep Charlotte put in was phenomenal, her facilitation skills were excellent, she controlled the room well and the team loved the activities.
My outcomes of the day were fully achieved, we captured our successes, looked at our challenges and together set a plan in motion for the next 6 months. As a result our KPI’s have really shown an improvement, my team now understand the importance of working together to meet their objectives and hit targets. There is a lot more cross cutting work going on and we definitely have less silo working. The challenge for me now is to maintain this! I would highly recommend Mulberry Dragonfly and we will definitely enlist Charlotte’s services again in the future.
Business Contract Manager, Home Group